Team Setup
If you have more than one team, you may create them here : Dashboard > Preferences > on the left hand sidebar:
Once a team has been created - you’ll need to assign accounts the team has access to under its settings page. All new incoming tickets will be synced to each team accordingly.
Once created, each individual team will be able to see their own inbox, assign tickets to team members, create their own SLA’s & tags, and more.