Request type Interaction Tag is about the product this support request is about. Examples of these tags are “billing”, “account management”, “authentication”, and more. You can turn on AI auto-tagging for these topic labels by clicking on the AI-Autotagging toggle!
Request Topic To create your own tag, click on the “add tag” button and provide a title and description for the label. You can filter through these tags on the labels table below
Tier: the payment method Stage: where the user is in the post-sale lifecycle (onboarding, live, etc) Company: “size” of the client Tags: entirely custom. You may add / edit any of these labels by clicking the “+ Add Label button”
