Interaction Categories refers to whether the support request is a bug, feature request, or a general question. This label is automatically attached to every incoming support request. You can change labels here:Documentation Index
Fetch the complete documentation index at: https://docs.askassembly.app/llms.txt
Use this file to discover all available pages before exploring further.
Request type Interaction Tag is about the product this support request is about. Examples of these tags are “billing”, “account management”, “authentication”, and more. You can turn on AI auto-tagging for these topic labels by clicking on the AI-Autotagging toggle!
Request Topic To create your own tag, click on the “add tag” button and provide a title and description for the label. You can filter through these tags on the labels table below
Tier: the payment method Stage: where the user is in the post-sale lifecycle (onboarding, live, etc) Company: “size” of the client Tags: entirely custom. You may add / edit any of these labels by clicking the “+ Add Label button”
