> ## Documentation Index
> Fetch the complete documentation index at: https://docs.askassembly.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

> Support ticketing in Assembly is made up of “inboxes”, which are team based or private to you. During setup, you must create at least one team (typically a “general team”) which will have access to the “all Issues” inbox.  

### Team Setup

If you have more than one team, you may create them here : Dashboard > Preferences > on the left hand sidebar:

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<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/assembly-a59f40c8/Fgvlc5djiECgIulX/images/Teams_Create.png?fit=max&auto=format&n=Fgvlc5djiECgIulX&q=85&s=b02ec1b947179bebd3fdb9d52ea30008" width="378" height="542" data-path="images/Teams_Create.png" />

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Once a team has been created - you’ll need to assign accounts the team has access to under its settings page. All new incoming tickets will be synced to each team accordingly.

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<img style={{ borderRadius: '0.5rem' }} src="https://mintcdn.com/assembly-a59f40c8/Fgvlc5djiECgIulX/images/Teams_Settings.png?fit=max&auto=format&n=Fgvlc5djiECgIulX&q=85&s=ac6127ab752810ab8c42bac703ab421c" width="2880" height="1556" data-path="images/Teams_Settings.png" />

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Once created, each individual team will be able to see their own inbox, assign tickets to team members, create their own SLA’s & tags, and more.

#### General Team

The General team on the left hand sidebar represents the home of Assembly. All issues can be viewed here, setup, overarching analytics and companies. Each team serves as a subset of issues of the General team.

Each remaining team contains the interactions for the accounts assigned to the team. This will also start to contain team-based Analytics and Product Insights.