# Wavelength

- [Welcome to Wavelength](https://docs.askassembly.app/introduction.md): Wavelength is the AI-native customer intelligence platform built for post-sales teams. It unifies your conversational, usage, and CRM data into a single system, then uses AI agents to surface the signals that matter and let you act on them instantly. Instead of digging through CRM tables and switchi…
- [Setting Up](https://docs.askassembly.app/setting-up.md)
- [Integrations](https://docs.askassembly.app/quickstart.md): Connect your tools to Wavelength. Navigate to the Manage Integrations page in the sidebar to view and configure all available integrations.
- [Overview](https://docs.askassembly.app/usage/customerSuccess/Overview.md): Customer success is intrinsically linked to the support process. We hope to build the bridge between support tickets and genuine customer interactions
- [Product Insights](https://docs.askassembly.app/usage/customerSuccess/productInsights.md): The product insights tab is meant to show high level themes and trends after analyzing all the support tickets that exist within the Wavelength system.
- [Announcements](https://docs.askassembly.app/usage/customerSuccess/announcements.md): The announcements page allows you to broadcast product updates, send renewal emails, newsletters and more directly on the platform.
- [Accounts Table](https://docs.askassembly.app/usage/customerSuccess/companies.md): The companies table is a collection of all the customer profiles you have interacted with!
- [Issues & Inboxes](https://docs.askassembly.app/usage/support/issues.md): Support ticketing in Wavelength is made up of “inboxes”, which are team based or private to you.
- [Statuses](https://docs.askassembly.app/usage/support/statuses.md): Support tickets unattached to an SLA have 3 statuses: needs response, open, and closed.
- [AskAI](https://docs.askassembly.app/usage/support/askai.md): Use the Wavelength AI co-pilot to help resolve support requests by searching through your knowledge base
- [Service Level Agreements (SLA)](https://docs.askassembly.app/usage/support/slas.md): SLA are the Service Level Agreements that you have with your customers.
- [Alerting](https://docs.askassembly.app/usage/support/alert.md): To set up slack notifications for new support requests, issues that have been updated by customers, and to avoid breaching SLA’s, navigate to the Alerts page underneath preferences
- [Business Hours](https://docs.askassembly.app/usage/support/businesshours.md): To set business hours for yourself or for your team, navigate to your profile or the members tab under team.
- [Teams](https://docs.askassembly.app/usage/platform/teams.md): Support ticketing in Wavelength is made up of “inboxes”, which are team based or private to you. During setup, you must create at least one team (typically a “general team”) which will have access to the “all Issues” inbox.
- [Labels](https://docs.askassembly.app/usage/platform/labels.md): Wavelength has two types of labels: "interaction" and "account".
- [Links](https://docs.askassembly.app/usage/platform/links.md): When on a support interaction, you can link, or attach, an external issue such as a Jira, Linear, or GitHub ticket directly to the support request.When on a support interaction, you can link, or attach, an external issue such as a Jira, Linear, or GitHub ticket directly to the support request.'
- [Workflows & Rules](https://docs.askassembly.app/usage/platform/workflows&rules.md): Workflows are the backbone for most automations within the platform.  From responding to customer support requests with a templated response to following up with a renewal notice,  we hope our workflow builder will accomplish all of that and more.
- [Knowledge Search](https://docs.askassembly.app/usage/platform/search.md): Wavelength offers platform level search across not just support requests, but also your entire knowledge base (regardless of where it is). You may search through slack messages, your ticketing system (linear/jira), help center (intercom/zendesk), notion, confluence, even PR’s if you’d like.
- [Analytics](https://docs.askassembly.app/usage/analytics.md): Get in depth metrics of how your support, success, and CS organization are performing and how your customers feel about their interactions. Wavelength has tons of default and custom analytics dashboards that you have access to
- [Interactions](https://docs.askassembly.app/usage/developer/interactionsAPI.md): Send events from your own integrations to Wavelength. This is a great way to track how your customers are interacting with your product.
- [Accounts](https://docs.askassembly.app/usage/developer/accountsAPI.md): Send events from your own integrations to Wavelength. This is a great way to track and update your accounts.
- [Users](https://docs.askassembly.app/usage/developer/usersAPI.md): List and look up workspace members via the external API.
- [MCP Server](https://docs.askassembly.app/usage/developer/mcp.md): Connect Wavelength to Claude, Cursor, ChatGPT, or any MCP-compatible client, and ask questions about your accounts in plain English.

## OpenAPI Specs

- [openapi](/api-reference/openapi.json)