# Assembly ## Docs - [Introduction](https://docs.askassembly.app/introduction.md): Welcome to the Assembly customer experience platform. Assembly is an AI-native all-in one customer experience management platform that connects to Slack, Email, Teams, SMS, and more. In the documentation below, you’ll find a comprehensive guide on how to setup and use the Assembly platform.
… - [Integrations](https://docs.askassembly.app/quickstart.md): Connect your tools to Assembly/Wavelength. Navigate to the Manage Integrations page in the sidebar to view and configure all available integrations. - [Analytics](https://docs.askassembly.app/usage/analytics.md): Get in depth metrics of how your support, success, and CS organization are performing and how your customers feel about their interactions. Assembly has tons of default and custom analytics dashboards that you have access to - [Overview](https://docs.askassembly.app/usage/customerSuccess/Overview.md): Customer success is intrinsically linked to the support process. We hope to build the bridge between support tickets and genuine customer interactions - [Announcements](https://docs.askassembly.app/usage/customerSuccess/announcements.md): The announcements page allows you to broadcast product updates, send renewal emails, newsletters and more directly on the platform. - [Accounts Table](https://docs.askassembly.app/usage/customerSuccess/companies.md): The companies table is a collection of all the customer profiles you have interacted with! - [Product Insights](https://docs.askassembly.app/usage/customerSuccess/productInsights.md): The product insights tab is meant to show high level themes and trends after analyzing all the support tickets that exist within the Assembly system. - [Accounts](https://docs.askassembly.app/usage/developer/accountsAPI.md): Send events from your own integrations to Assembly. This is a great way to track and update your accounts. - [Interactions](https://docs.askassembly.app/usage/developer/interactionsAPI.md): Send events from your own integrations to Assembly. This is a great way to track how your customers are interacting with your product. - [Users](https://docs.askassembly.app/usage/developer/usersAPI.md): List and look up workspace members via the external API. - [Labels](https://docs.askassembly.app/usage/platform/labels.md): Assembly has two types of labels: "interaction" and "account". - [Links](https://docs.askassembly.app/usage/platform/links.md): When on a support interaction, you can link, or attach, an external issue such as a Jira, Linear, or GitHub ticket directly to the support request.When on a support interaction, you can link, or attach, an external issue such as a Jira, Linear, or GitHub ticket directly to the support request.' - [Knowledge Search](https://docs.askassembly.app/usage/platform/search.md): Assembly offers platform level search across not just support requests, but also your entire knowledge base (regardless of where it is). You may search through slack messages, your ticketing system (linear/jira), help center (intercom/zendesk), notion, confluence, even PR’s if you’d like. - [Teams](https://docs.askassembly.app/usage/platform/teams.md): Support ticketing in Assembly is made up of “inboxes”, which are team based or private to you. During setup, you must create at least one team (typically a “general team”) which will have access to the “all Issues” inbox. - [Workflows & Rules](https://docs.askassembly.app/usage/platform/workflows&rules.md): Workflows are the backbone for most automations within the platform. From responding to customer support requests with a templated response to following up with a renewal notice, we hope our workflow builder will accomplish all of that and more. - [Alerting](https://docs.askassembly.app/usage/support/alert.md): To set up slack notifications for new support requests, issues that have been updated by customers, and to avoid breaching SLA’s, navigate to the Alerts page underneath preferences - [AskAI](https://docs.askassembly.app/usage/support/askai.md): Use the Assembly AI co-pilot to help resolve support requests by searching through your knowledge base - [Business Hours](https://docs.askassembly.app/usage/support/businesshours.md): To set business hours for yourself or for your team, navigate to your profile or the members tab under team. - [Issues & Inboxes](https://docs.askassembly.app/usage/support/issues.md): Support ticketing in Assembly is made up of “inboxes”, which are team based or private to you. - [Service Level Agreements (SLA)](https://docs.askassembly.app/usage/support/slas.md): SLA are the Service Level Agreements that you have with your customers. - [Statuses](https://docs.askassembly.app/usage/support/statuses.md): Support tickets unattached to an SLA have 3 statuses: needs response, open, and closed. ## OpenAPI Specs - [openapi](https://docs.askassembly.app/api-reference/openapi.json)